Elements and Performance Criteria
- Prepare to locate and rectify complex faults
- Prepare for given work according to relevant legislation, codes, regulations and standards
- Notify client to arrange site access
- Obtain and interpret results of any action taken by first fault repairer
- Obtain fault history to establish any fault patterns
- Obtain all available data on system equipment to assist with fault diagnosis
- Develop strategies for identification and repair in discussion with other engineering and technical personnel
- Obtain tools and test equipment relevant to the identified system type and fault
- Set up equipment according to manufacturer’s specifications and safe work practices and reconfigure as required
- Locate and diagnose faults
- Use methodical and safe work practices suitable for system and problem type to identify system fault
- Isolate and test fault progressively to remove likely variables from assessment, and record test results
- Refer faults that may involve third party services, if required
- Diagnose fault in the shortest time possible with minimum inconvenience to other client activity
- Provide regular progress reports to clients
- Raise fault identification to a national support level within a specified timeframe, if required
- Undertake guidance from national support in fault diagnosis as required
- Negotiate any necessary system downtime with clients
- Rectify fault
- Determine options to rectify fault including any system downtime and present to client for decision
- Rectify fault totally, partially or provide temporary solution
- Replace or repair faulty parts or equipment according to service agreement
- Reprogram equipment as required
- Dismantle and remove any temporary service in a safe and efficient manner where appropriate
- Perform repair under national support guidance as required
- Perform routine checks to identify likelihood of further or likely problems
- Rectify any further problems identified, or bring to the attention of the customer for decision on further action
- Clean up worksite and complete records
- Produce a report on fault diagnosis and rectification
- Remove and dispose of waste and debris from worksite according to environmental requirements
- Ensure changes made to work area during fault repair are restored to client’s satisfaction
- Complete all records, and explain and justify faults and rectification action taken